How can I tell if an item is in stock?
     We are currently working with our accounting package's author to get this data live on our website. This feature is currently in beta testing. Until it is completed, please give us a call Toll-Free at (866) 597-3850 or email sales@toolbarn.com if you need information on a specific item. You can get a general idea by checking our shipping times page.

Additionally, Black & Decker, DeWALT, and Milwaukee all provide us with a means of checking their stock in real time, which has been implemented on our website. As you add an item to your shopping cart, it is set into a queue to be checked. Once it is checked, the text for that item will change to blue and any backorder notices (if applicable) will be displayed as well.

What happens if an item is on backorder?
     If an item is on backorder, we will attempt to contact you as soon as we know about it. You have the option of cancelling the order at that time, or waiting until the backorder is filled to receive your product. Some manufacturers don't inform us of backorders, so we attempt to stay on top of all the orders as best as we can. However, due to the large volume of orders we've been receiving lately, it is becoming ever increasingly difficult to stay on top of those. We are continuing to develop new technology integrated into our website to help address these problems.

Who makes your parts?
     All parts are exact OEM replacements by the original manufacturer. The only exception is some O-Ring kits which have "Parts Krafters" in the name. Those are aftermarket kits, but have been used by our service center for years without any problems.

Can I buy a complete _____ ?
     As long as the item you're interested in is not a discontinued model and is not made by Black & Decker or Ridgid Power Tool (we can only get parts for them), any other tool on our website should be available. If it is not already listed on our power tools website, give us a call or email sales@toolbarn.com for further information.