All returns on stock items are subject to a 15% restocking fee. Shipping is not refundable, and return shipping is the customer's responsibility. The only exceptions to this are for defective parts and/or errors by us (wrong item shipped, data error on site).
Parts from Accuset, Duo-Fast, Max and Senco cannot be returned for any reason except a factory defect or an error made by ToolPartsDirect.com. Electrical parts (e.g. switches, fields, armatures) from any brand cannot be returned, even if defective due to manufacturer return policies.
All returns must be made within 30 days of shipment date. As stated in the purchase terms on the website, no returns are allowed on electrical parts.
Special order items may be subject to an additional restocking fee.
All returns must have prior authorization. Please call us Toll-Free at (866) 597-3850 or email sales@toolbarn.com before returning an item. Never return an item to the manufacturer unless instructed to do so by our staff. Sending an order back to the manufacturer, unless properly handled, could make it impossible to receive a refund on a product.
If you have any additional questions, please call or email. Our hours are currently 8:00 A.M. - 4:00 P.M. Central Standard Time.
