Why is there a handling fee on my order?
     With the amount of time we have to spend preparing each order (picking, packaging, and shipping) and our credit card processing fees, we cannot process small orders and expect to stay in business very long. Before this policy, we had a huge percentage of our parts orders which we spent more money processing than we were making by selling the parts. While it is an inconvenience for a few customers, we have to do what we can to remain profitable in this tough economy.

Can I buy a complete _____ ?
     As long as the item you're interested in is not a discontinued model and is not made by Black & Decker or Ridgid Power Tool (we can only get parts for them), any other tool on our website should be available. If it is not already listed on our power tool website, give us a call or email sales@toolbarn.com for further information.

Who is the local parts dealer in my area?
     We are a distribution center, not the manufacturer. The manufacturer's website should list all local area service centers, although most of them won't be online. For online parts, there are very few sources, and even fewer with a true "E-Commerce" engine. We pride ourselves on the ease of use of our website, and many customers have taken the time to write about how much easier it is to find the parts they need through our website than going to a local dealer and waiting until they decide to order the item for them.