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Privacy Policy

ToolBarn.com/ToolpartsDirect.com values the relationship we have with our customers and we are committed to responsible information handling practices. Your online privacy is important to us. Because we gather certain types of information to process orders, we want you to understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.

Collection of Information

Tool Parts Direct gathers two types of information about users:

  1. Personal data, provided through voluntary registration

  2. Aggregated data, which tracks users as a whole

Personal Data

We collect personal information such as your contact information (name, email address) and billing/shipping information (credit card number, shipping address). Credit card numbers are never stored on our system, nor do we have access to that data through our merchant account. When submitting personal information on an online form, we will identify which fields are required to fulfill your request.

We request information when you purchase products or services, sign up for a drawing, promotion or survey, contact us with a question or concern, or participate in other activities. In addition, when using our websites, our servers may collect click-stream information (such as the address or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

Your provision of such additional information is your acknowledgement that you consent to our use of such information to better serve you, our visitor, and others coming to our site. Except as described below, it is not disclosed to parties in any way that personally identifies you without your prior permission.

Aggregated Data

Aggregated data, which tracks website user activity as a whole rather than on an individual basis, is gathered through several methods. This tracking data follows website traffic in general, and is not used to identify you personally. Aggregated tracking information helps us to determine which areas of our site users like and don't like based on traffic to those areas. We do not track what you read, but rather how well each page performs overall. This helps us continue to build a better service for you. We may disclose such aggregated information to third parties such as our vendors.

Does Tool Parts Direct share the information I've provided?

Tool Parts Direct may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as fulfilling our customers’ orders, sending marketing communications on our behalf, delivering packages, servicing products, conducting research or surveys, sending regular mail and email or processing credit card payments. Tool Parts Direct does not sell or rent customer information to third parties.

ToolBarn.com and ToolPartsDirect.com are affiliated entities and wholly owned subsidiaries of Tighton Tools and Fasteners, Inc. As such, any information you may provide to us either online or offline may be combined or shared between current or future Tighton Tools and Fasteners, Inc. entities and subsidiaries.

How is the information used?

We use the information you provide to

1) Fulfill requests for products, services or information

2) Provide customer service

3) Administer drawings or promotions

4) Offer new products and services

5) Measure and improve the effectiveness of our websites, our marketing efforts, or our services and offers

6) Tailor our online or in-store offerings to your preferences

7) Administer surveys

8) Send marketing communications

9) Other business purposes

Contests and Drawings

Tool Parts Direct occasionally offers contests and drawings in which we request certain personal information on a voluntary basis. These contests are conducted in full accordance with United States federal and state laws. The full rules and all information about such contests are clearly posted during the event, including how information gathered will be used.

Does the Tool Parts Direct website use cookies, other technologies, or third parties to indirectly collect information?

A cookie is a small data file that a website may send to your browser and which may then be stored on your hard drive. Our websites use cookies to simulate a continuous connection--cookies let us "remember" information about your session, such as what has been placed in your shopping cart, and allow you to move within areas of our site without reintroducing yourself. No personally identifiable information is stored in these cookies.

Our server automatically collects the address of the website that you came from before visiting our site, which browser you used to view our site and any search terms you have entered on our site.

Our site may also use other technologies to track which pages on our sites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our site and help to identify areas of improvement.

Children and Privacy

We request that children under 17 do not submit or post any information to the site without parent’s or guardian's consent. We will not request or knowingly collect from a child any information online that can be traced to the child, such as an email address, name or information about the child's family. Unless a parent or guardian consents to such use in advance, we will not knowingly use information that a child provides to us for any marketing, selling or promotional purposes.

Can I update my information or opt out?

If your information is currently being used to send you marketing communications, you can opt out at any time. All marketing email and direct mail communications such sale emails, newsletters or exclusive special offers, have easy-to-follow instructions stating how to stop receiving them.

To opt out of receiving marketing communications from us:

1) Follow directions on a marketing email or direct mail communication from us.

2) Call toll free (866) 597-3850

3) Send email with subject “unsubscribe” with your current contact information and what you wish to unsubscribe to to us at: [email protected]

4) Send a request with your current contact information to:

ToolBarn.Com / ToolPartsDirect.com

7820 L St.

Omaha, NE 68127

If you send an email or letter request, please be sure to include your full name, address, phone number and email address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt out request. Please note that due to production and mailing timelines, it may take up to 10 business days for emails and up to six weeks for direct mail to make the change. Until that change takes effect, you may still receive marketing communications from us.

Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.

Will this privacy policy change?

Because our websites and businesses will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.